Terms of Service

• You must be at least 18 years old and able to enter into a binding contract.
• If you use the Service on behalf of an organisation, you confirm you are authorised to accept these Terms for that organisation.
• You are responsible for everything that happens under your account, including the actions of colleagues you invite.

• Keep your sign-in details confidential. Tell us promptly at hello@coai.international if you believe your account has been accessed without your permission.
• Provide accurate information when registering, and keep it up to date.
• We may suspend or close an account that breaches these Terms, or where we are required to do so by law.

• Where a free trial is offered, its duration and limits are stated at the time of sign-up. A trial may be changed or withdrawn for future users at any time.
• Paid plans are billed in advance at the price shown when you subscribe. Prices exclude taxes unless stated otherwise.
• Fees already paid are non-refundable except where required by law or expressly agreed by us in writing.
• If payment fails or is overdue, we may suspend access until the account is settled.

You agree not to use the Service to:

• break any applicable law, or infringe anyone's rights, including intellectual property and privacy rights;
• send spam, or send messages to people who have not agreed to hear from you;
• upload malicious code, or attempt to gain unauthorised access to the Service, other customers' data, or our infrastructure;
• create content that is unlawful, deceptive, harassing, or that impersonates another person or organisation;
• resell or provide the Service to a third party without our written agreement.

• You own your content. You keep all rights to the information, documents and materials you provide to the Service ("Your Content").
• You grant COAI a limited licence to host, process and transmit Your Content solely to operate and support the Service for you.
• We handle personal data as described in our Privacy Policy, which forms part of these Terms.
• You are responsible for having the right to provide Your Content to us, including where it contains information about other people.
• You may request an export of Your Content while your account is active.

The Service can connect to third-party accounts you authorise, such as Google Drive, email or messaging platforms. Where you connect such an account:

• we access only the data needed to provide the features you have asked for;
• we do not sell that data, and we do not use it for advertising;
• you may disconnect the account at any time, from within the Service or from the third party's own settings;
• your use of the third-party service remains subject to that provider's own terms.

• The Service uses artificial intelligence to generate text, documents, images and suggestions ("Output").
• Output can be inaccurate, incomplete or unsuitable. You are responsible for reviewing Output before relying on it, sending it, or publishing it.
• Output is not legal, financial, tax, medical or other professional advice.
• Similar prompts may produce similar Output for different customers. We do not guarantee that Output is unique.

• We aim to keep the Service available, but it is provided without any guarantee of uninterrupted or error-free operation.
• We may add, change or remove features. Where a change materially reduces a paid feature, we will give reasonable notice.
• Planned maintenance may cause temporary interruption.

COAI and its licensors own the Service itself, including its software, design and branding. Nothing in these Terms transfers those rights to you. You may not copy, reverse-engineer or create derivative works from the Service except to the extent that restriction is prohibited by law.

• You may stop using the Service and close your account at any time.
• We may suspend or terminate access if you materially breach these Terms, or if required by law.
• On termination, your right to use the Service ends. We will make Your Content available for export for a reasonable period, after which it may be deleted.

• To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind.
• To the fullest extent permitted by law, COAI is not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data.
• Where liability cannot be excluded, our total liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.
• Nothing in these Terms excludes liability that cannot lawfully be excluded.

We may update these Terms from time to time. The "last updated" date above will change. Where a change is material, we will take reasonable steps to notify you. Continuing to use the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.